Terms of service
OVERVIEW
Welcome to StimU. Throughout this website, the terms “we”, “us” and “our” refer to StimU.
StimU operates this website and online store, including all related information, content, products and services made available through the site.
By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.
These Terms apply to all visitors, customers and users of the website and govern your use of our services and products within the European Union.
We may update or modify these Terms from time to time to reflect changes to our services, operations or legal obligations. Any updates will become effective once published on this website.
StimU is powered by Shopify, which enables us to securely provide our online store, payment services and checkout functionality.
SECTION 1 - ACCESS AND ACCOUNT
By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian to use this website and our services.
To use our services, including browsing our website or purchasing products, you may be asked to provide certain information such as your email address, billing details, payment information and shipping address. You confirm that all information provided by you is accurate, current and complete and that you are authorized to use the payment method provided.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. You may not transfer, sell or assign your account to another person without our prior written consent.
We reserve the right to suspend or terminate access to our services or cancel orders where reasonably necessary to protect our legitimate business interests, including in cases of suspected fraud, misuse of the website or violations of these Terms.
SECTION 2 - OUR PRODUCTS
We make every effort to ensure that product descriptions, images, colors and specifications displayed on our website are as accurate as possible. However, slight variations in color, appearance and texture may occur depending on screen settings, lighting conditions and device displays.
Because StimU products are designed for use on a variety of wall surfaces, adhesion and removal results may vary depending on wall texture, paint type, humidity and other environmental conditions. We always recommend testing compatibility before full application.
Due to the flexible nature of the material, slight waves or fold marks may occasionally be visible after unpacking. These are a normal characteristic of flexible magnetic surfaces and typically soften once the product is applied and settles over time.
All product descriptions, pricing, availability and specifications are subject to change at any time without prior notice.
We reserve the right to discontinue products, limit quantities or refuse orders where reasonably necessary to protect our legitimate business interests, including in cases involving suspected fraud, pricing errors or product availability issues.
SECTION 3 - ORDERS
By placing an order through our website, you are submitting an offer to purchase our products.
All orders are subject to acceptance and availability. An order is considered accepted once you receive an order confirmation email from StimU confirming that your payment has been successfully processed.
Please review your order carefully before completing your purchase. Once an order has been processed, we may not be able to modify or cancel it.
In exceptional circumstances, we reserve the right to refuse, limit or cancel orders where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, technical errors or product availability issues. If changes to your order are required, we will make reasonable efforts to contact you using the information provided at checkout.
Certain products may be offered on a preorder basis. Estimated shipping or dispatch dates for preorder items are provided for guidance only and may vary depending on production and fulfillment schedules.
All purchases are subject to our Refund Policy and Shipping Policy.
Products purchased through our website are intended for personal use only and may not be purchased for unauthorized resale or commercial distribution.
SECTION 4 - PRICES AND BILLING
All prices displayed on our website are listed in Euro (EUR) and are subject to change without prior notice.
Unless otherwise stated, all prices displayed on our website include applicable VAT and free standard shipping within the European Union.
The final price payable for your order will be displayed at checkout and confirmed in your order confirmation email.
From time to time, we may offer promotions, discounts or limited-time offers. Such promotions may be subject to separate terms and conditions.
You are responsible for providing accurate and complete billing, shipping and payment information when placing an order. By submitting payment information, you confirm that you are authorized to use the selected payment method and that all payment details provided are valid and accurate.
If incorrect pricing or technical errors occur, we reserve the right to cancel or refuse affected orders and provide an appropriate refund where payment has already been processed.
SECTION 5 - SHIPPING AND DELIVERY
We currently offer shipping within the European Union unless otherwise stated on our website.
Estimated delivery and dispatch times are provided for guidance only and are not guaranteed. Delivery times may vary depending on destination, carrier operations, customs procedures or other circumstances outside our reasonable control.
Certain products may be offered on a preorder basis. Estimated shipping or dispatch dates for preorder items are approximate and may vary depending on production and fulfillment schedules.
Customers are responsible for providing accurate shipping and contact information at checkout. StimU cannot be held responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
If your order is delayed or affected by circumstances outside our reasonable control, we will make reasonable efforts to keep you informed.
SECTION 6 - INTELLECTUAL PROPERTY
All content available on this website, including but not limited to trademarks, logos, product names, designs, text, graphics, images, videos, illustrations and other materials, is owned by or licensed to StimU and is protected by applicable intellectual property and copyright laws.
You may use this website and its content solely for personal, non-commercial purposes related to browsing or purchasing products from our store.
You may not copy, reproduce, distribute, modify, republish, transmit, create derivative works from or otherwise use any content from this website without our prior written permission.
The StimU name, logo, product names, designs and branding elements may not be used without prior written consent from StimU.
All third-party trademarks, company names and logos displayed on this website remain the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
Our website may provide access to third-party tools, services or integrations that are operated independently from StimU, including payment providers, shipping services, marketing tools or social media platforms.
We do not control or continuously monitor these third-party services and are not responsible for their availability, functionality, content or policies.
Your use of any third-party tools or services is subject to the terms and privacy policies of the respective third-party provider.
We may introduce new features, services or tools on our website from time to time. Any such additions will also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites, services or content that are not owned or operated by StimU.
We are not responsible for the content, accuracy, availability or practices of any third-party websites or services linked through our website.
Accessing third-party websites or using third-party services is done at your own discretion and may be subject to the terms and privacy policies of the respective third parties.
StimU shall not be held responsible for any loss, damage or issues arising from your use of third-party websites, products, services or content.
We encourage you to review the terms and policies of any third-party websites before engaging in transactions or sharing personal information.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
StimU is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with StimU. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and StimU, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with StimU.
SECTION 10 - PRIVACY POLICY
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
All personal information collected through our website is handled in accordance with our Privacy Policy, which forms part of these Terms of Service.
By using our website and services, you acknowledge that you have read and understood our Privacy Policy.
Our online store is powered by Shopify, which provides the ecommerce platform and related services used to operate our website. As part of providing these services, Shopify may process certain personal data on our behalf, including information related to your access to and use of the website.
Your personal data may also be shared with carefully selected third-party service providers involved in payment processing, shipping, analytics, customer support and marketing services, strictly where necessary for the operation of our business and in accordance with applicable data protection laws.
For more information about how we collect, use and protect your personal data, please refer to our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, feedback, suggestions, ideas, testimonials, photos or other content to StimU, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish and display such content for the purposes of operating, improving and promoting our products and services.
By submitting content or feedback, you confirm that:
- you own the rights to the content or have permission to share it;
- the content does not infringe the rights of any third party;
- the content is not unlawful, misleading, offensive or defamatory.
We reserve the right to remove or refuse any content that we reasonably consider inappropriate, unlawful or in violation of these Terms.
You remain responsible for the content you submit and for its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We make every effort to ensure that all information provided on our website is accurate and up to date. However, occasional errors, inaccuracies or omissions may occur, including in relation to product descriptions, pricing, promotions, shipping information, delivery estimates or product availability.
We reserve the right to correct, update or modify information on the website at any time without prior notice where reasonably necessary.
In the event of a significant error affecting your order, we reserve the right to cancel or refuse the affected order. If payment has already been processed, an appropriate refund will be issued.
SECTION 13 - PROHIBITED USES
You may use our website and services only for lawful purposes and in accordance with these Terms of Service.
You agree not to:
- use the website for unlawful, fraudulent or malicious purposes;
- violate any applicable laws or regulations;
- infringe the intellectual property rights or other rights of StimU or third parties;
- upload or transmit viruses, malicious code or harmful technologies;
- misuse, interfere with or disrupt the functionality or security of the website;
- collect or misuse personal data belonging to other users;
- use automated systems, bots, scraping tools or similar technologies to access or extract data from the website without our prior written consent;
- impersonate another person or provide false or misleading information;
- use the website to distribute spam, unsolicited communications or harmful content.
We reserve the right to restrict or terminate access to our website or services where reasonably necessary to protect our legitimate business interests, website security or compliance with applicable laws.
SECTION 14 - TERMINATION
We reserve the right to restrict or terminate access to our website or services where reasonably necessary, including in cases involving misuse of the website, suspected fraud or violations of these Terms of Service.
Any obligations or provisions which by their nature should continue after termination, including those relating to intellectual property, limitation of liability, privacy and applicable law, shall remain in effect following termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to ensure that the information provided on our website is accurate, complete and up to date. However, we do not guarantee that all content, product descriptions, availability information or other materials on the website will always be free from errors or interruptions.
To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms excludes or limits any consumer rights or legal guarantees that cannot be excluded under applicable European Union consumer protection laws.
StimU shall not be responsible for temporary interruptions, technical issues or delays beyond our reasonable control.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, StimU shall not be liable for any indirect, incidental or consequential damages arising from the use of our website, services or products.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, personal injury or violations of mandatory consumer protection rights under European Union law.
StimU shall not be responsible for losses resulting from circumstances outside our reasonable control, including technical interruptions, carrier delays or third-party service failures.
SECTION 17 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by applicable law.
SECTION 18 - WAIVER; ENTIRE AGREEMENT
These Terms of Service, together with our policies published on this website, constitute the entire agreement between you and StimU regarding the use of our website and services.
Any failure by us to enforce any provision of these Terms shall not constitute a waiver of our rights.
SECTION 19 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Bulgaria and applicable European Union legislation.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts in Bulgaria, unless otherwise required by applicable consumer protection laws.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@stimu.eu.
Our contact information is posted below:
Mama Pro Ltd
Bulgaria, Petrich, ul. Tsar Simeon 64Z
hello@stimu.eu
VAT No: BG207163151