Returns & Refunds
Simple, transparent and fair.
We want you to feel confident when ordering from StimU. If something isn't quite right, we're here to help.
Returning your order
You may return your StimU order within 30 days of receiving it, in accordance with applicable EU consumer rights.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and enclosed materials.
How to request a return
Please contact us at hello@stimu.eu before sending your return.
To help us process your request quickly, please include:
Your order number- The item(s) you wish to return
- A brief reason for the return (optional)
We'll provide you with the return instructions.
Return shipping
Unless the item is faulty or we have sent you the wrong product, the cost of return shipping is the customer's responsibility.
You may use any reliable shipping service to return your order.
Refunds
Once we receive and inspect your returned item, we'll notify you by email.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Including photos of the product and packaging will help us resolve the issue as quickly as possible.
Order cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, cancellations are no longer possible.
Need help?
If you have any questions before placing your order, we're always happy to help.
We're always happy to answer your questions before you order, helping you choose the right StimU product while reducing unnecessary returns.