We do our best to process and dispatch every order as quickly as possible after we receive it.
As a growing brand, we are continuously improving our customer experience. Soon, you will be able to track your order through a dedicated tracking link. Until then, please use the delivery times below as a general guide.
All orders are shipped from Bulgaria.
Shipping fees are calculated at checkout based on your delivery destination. Occasionally, StimU may offer free shipping promotions or special launch campaigns. You will see any active shipping offers clearly displayed on our website at the time of purchase.
Please note that actual delivery times may vary depending on carrier operations, public holidays, weather conditions, and other circumstances outside our control.
Estimated Delivery Times
Central & Eastern Europe
- Bulgaria: 1-2 business days
- Romania: 1–2 business days
- Hungary: 1–2 business days
- Slovakia: 2–3 business days
- Poland: 2–3 business days
- Czech Republic: 3–4 business days
- Slovenia: 3–4 business days
- Croatia: 3–5 business days
Southern Europe
- Greece: 2–4 business days
- Italy: 4–5 business days
- Spain: 5–6 business days
- Portugal: 5–6 business days
Western Europe
- Germany: 3–4 business days
- Austria: 3–4 business days
- Belgium: 4 business days
- France: 4 business days
- Netherlands: 5 business days
- Luxembourg: 5 business days
Northern Europe & Baltics
- Estonia: 5 business days
- Latvia: 5 business days
- Lithuania: 5 business days
- Finland: 6 business days
- Sweden: 6 business days
- Ireland: 6 business days
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at hello@stimu.eu.
We will always do our best to help. However, once we have processed or dispatched an order, you may no longer be able to make changes or cancellations.
Damaged Deliveries
If your parcel arrives visibly damaged, please take photographs before opening it and contact us within 48 hours of delivery.
This helps us investigate the issue with the shipping carrier and provide the most appropriate solution.
Packaging & Sustainability
At StimU, we believe that creating products for children also means taking responsibility for the world they will grow up in.
For this reason, we continuously investigate how to reduce unnecessary packaging, plastic waste and excess materials throughout our supply chain.
Our magnetic surfaces are shipped without additional outer packaging, helping us minimise waste and reduce environmental impact during transportation. We have also chosen not to use the plastic bag often included with similar products.
Instead, our packaging has been carefully designed using high-quality paper-based materials sourced from responsibly managed resources.
As a result of these choices, minor dents, creases or signs of handling may occasionally appear on the outer packaging during transit. While we always strive to ensure that every order arrives in excellent condition, we believe reducing unnecessary waste is more important than adding extra layers of disposable packaging solely to protect the box itself.
In most cases, any minor transport marks affect only the outer packaging and not the product inside.
Thank you for supporting a more thoughtful approach to packaging and helping us reduce unnecessary waste together.
Need Help?
For any questions regarding your order, shipping or delivery, please contact us at: