Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original condition, with all original packaging included. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@stimu.eu.

Please note that returns must be sent to the following address:

StimU
Sofia, Bulgaria
zh.k. Malinova dolina, blok 23E

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

You can always contact us for any return-related questions at hello@stimu.eu.

Damages and issues
Please inspect your order upon arrival and contact us as soon as possible if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for personalized products, gift cards or final sale items.

If you have any questions or concerns about your specific item, please contact us at hello@stimu.eu.

Exchanges
The fastest way to ensure you receive the item you’d like is to return the original item first. Once your return has been accepted, you can place a new order separately.

European Union 14 day cooling off period

European Union 14-day cooling off period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

StimU additionally offers a 30-day return policy from the date of delivery, as outlined above.

To be eligible for a return, your item must be unused and in its original condition, with all original packaging included. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at hello@stimu.eu.