Refund policy

Refund Policy

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories and enclosed materials.

  • Be accompanied by proof of purchase.

To request a return, please contact us at hello@stimu.eu.

Once your request has been approved, we'll provide detailed return instructions together with the return address.

Please do not send items back without contacting us first, as unauthorised returns cannot be accepted.

Return Shipping

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong product, please contact us as soon as possible at hello@stimu.eu. Including photos of the product and packaging will help us resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

  • Personalized products

  • Gift cards

  • Final sale items

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original order and place a new one once your return has been approved.

EU Consumer Rights

If your order is delivered within the European Union, you are entitled to withdraw from your purchase within 14 days, in accordance with applicable EU consumer legislation.

StimU extends this period by offering a 30-day voluntary return policy, subject to the conditions described above.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may apply.

If you haven't received your refund within 15 business days after approval, please contact us at hello@stimu.eu.