Shipping & Delivery

We want your StimU experience to be simple and enjoyable, from the moment you place your order to the moment it arrives at your door.

Shipping Rates

All orders are shipped from Bulgaria to selected destinations across the European Union.

Standard shipping: €9.90

Free shipping on orders of €100 or more.

Available shipping options and the final delivery cost are displayed at checkout.

From time to time, we may also offer special shipping promotions, which will be clearly displayed on our website.

Order Processing & Dispatch

We do our best to get your StimU order on its way as quickly as possible.

Orders placed by 2:00 PM (Bulgarian time, EET/EEST) on business days are processed and dispatched the same day.

Orders placed after 2:00 PM, on weekends or on Bulgarian public holidays, are processed and dispatched on the next business day.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Delivery times vary depending on your destination. The estimates below are calculated from the dispatch date.

Estimated Delivery:
1 business day - Bulgaria

1–2 business days - Greece

2 business days - Romania

3 business days - Poland, Hungary, Slovakia, Czech Republic

4 business days - Germany, Austria, Croatia, Slovenia

6 business days - Belgium, Netherlands, Italy, Spain, Portugal

6–7 business days - France, Sweden, Estonia, Latvia, Lithuania

7–8 business days - Denmark, Finland

Delivery times are estimates, not guarantees. Actual delivery times may vary due to carrier operations, public holidays, peak shopping periods, weather conditions, or other circumstances beyond our control.

Shipping to Other EU Destinations

For deliveries to Cyprus, Ireland, Luxembourg and Malta, please contact us at hello@stimu.eu before placing your order.

We'll be happy to check shipping availability, estimated delivery times and costs for your destination.

Order Tracking

Once your order has been dispatched, you'll receive tracking information by email so you can follow its journey.

If you experience any difficulties tracking your order, please contact us and we'll be happy to help.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at hello@stimu.eu.

We'll do our best to accommodate your request. However, due to our fast order processing, changes or cancellations may no longer be possible once your order has been prepared for dispatch.

This does not affect your statutory right of withdrawal or our 30-day return policy.

Damaged Deliveries

If your parcel arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible, preferably within 48 hours of delivery.

This helps us investigate the issue with the shipping carrier and find the most appropriate solution.

Reporting an issue after 48 hours does not affect your statutory consumer rights.

Packaging & Sustainability

At StimU, we believe that creating products for children also means taking responsibility for the world they will grow up in.

We continuously explore ways to reduce unnecessary packaging, plastic waste and excess materials throughout our supply chain.

Our packaging is designed to balance product protection with a thoughtful approach to material use. We aim to avoid unnecessary layers while ensuring that your StimU products are carefully prepared for their journey.

Minor marks or signs of handling may occasionally appear on the outer packaging during transit. In most cases, these do not affect the product inside.

Thank you for supporting a more thoughtful approach to packaging and helping us reduce unnecessary waste together.

Returns & Refunds

We want you to feel confident when choosing StimU.

We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return, subject to the conditions outlined in our Refund Policy.

If you would like to return your order, please contact us at hello@stimu.eu for return instructions.

For full details about return eligibility, shipping costs, refunds, and your consumer rights, please visit our Returns & Refunds page.